Current cardholders | Working with Children

The National Police Checking Service (NPCS) is currently experiencing an unprecedented use of the system causing some delays in processing applications.

If you’re a current Working with Children Check cardholder, find information about how to renew or replace your card, update your details, and more.

In this section

Information for cardholders

Information for current Working with Children Check cardholders.

Volunteer to Employee Check

Switch from Volunteer to Employee Check in a few simple steps.

Renew my card

Renew your card if it's due to expire soon or has recently expired.

Replace my card

Get a replacement card if you lost or damaged your current card.

Update my details

Update your personal and contact details here.

Request card or application number

Request your card or application number if you can't remember it.

Card status

The 'Check Status' service allows you to easily check the status, type and expiry date of a person's card or application.

Change of name

Apply for a card with a different name here

Top tasks

How to apply for a Working with Children Check

When you need a Working with Children Check

When you don't need a Check

Check the status of an application or card

Resources for organisations and individuals

Department of Justice and Community Safety (External link)

Translations

The General Information guide has been translated into a number of languages.

Contact us

Customer Support Line:

1300 652 879 (local call charge)

The Customer Support Line operates from 9am to 3pm weekdays (excluding public holidays)

Email:

Email enquiries