We are bound by the Privacy and Data Protection Act 2014 (Vic), which protects your privacy in relation to the collection, use, management and disclosure of your personal information.
The information you give us will only be used to investigate and respond to your complaint. If you also refer your complaint to the Ombudsman, we may need to disclose information to the Ombudsman’s Office. De-identified complaint information is used in our business improvement processes.
If you wish to access your personal information please call the Customer Support Line on 1300 652 879 to discuss this. Alternatively, you may wish to make a freedom of information request under the Freedom of Information Act 1982 (Vic).