Change of name
To advise us if you change your name, you’ll need to complete the change of name form and send it back to us with some certified documents. Take a look at the information for cardholders to learn more.
Updating your sex descriptor
If you’d like to have your sex descriptor updated in our records with us, please contact us and we can update your information. You’ll also need to send ONE of the following documents to us:
- statement on letterhead from a registered medical practitioner or registered psychologist certifying your circumstances. For example, intersex, undergoing gender transitioning, indeterminate or gender diverse
- a birth certificate or recognised details certificate from Births, Deaths and Marriages or any other recognised authority in Australia or overseas
- a current passport showing your preferred sex descriptor.
If you haven’t already, please register for a MyCheck account. If you’re already registered, log into your account.