Working with Children Check Victoria (WWCCV) is currently operating at limited capacity to minimise risk to its staff and to the community. As a result, the time taken to process applications, assessments and requests may be longer than usual.
We communicate with applicants, card holders and organisations by email. To assist us in communicating with you, please ensure your email address is accurate. Applicants and card holders can update their details on Update my details .
Online application services including Apply for a Check, Update details, Renew my card, Change of name and Change from Volunteer to Employee Check are still available.
The Apply from interstate transaction is not currently available.
Postage delivery delays
Postage delivery delays across the Australia Post network mean that correspondence sent from and to WWCCV may take longer to arrive. This includes WWC Check cards, correspondence and notices sent to organisations.
Confirm the status of a Victorian WWC Check application or card online at any time at Check Status.
How to Contact Us
Before you contact us
Read the information on our website. Our website has a lot of helpful information, so you may get answers quicker this way.
Our phone line
If you have an urgent enquiry you can call us on 1300 652 879 (local call charge) from 9am to 3pm, Monday to Friday (excluding public holidays).
If you have an enquiry you can contact us using the online enquiry form . Please note that responses may take longer than usual.
We’ll continue to provide further updates on this page as they become available.
Amendments to the Working with Children Act 2005
As part of the Children Legislation Amendment Act 2019, amendments to the Working with Children Act 2005 (the Act) came into effect on 10 December 2019.
The government is working to protect all Victorian children from harm, and the reforms strengthen protections under the Act by limiting the appeal rights of adults charged with, or found guilty of, the most serious offences.
The amendments limit the right of appeal to the Victorian Civil and Administrative Tribunal (VCAT) for persons whose Working with Children Check application is rejected if they, as an adult, have been charged with, convicted or found guilty of a Category A offence. Category A offences are the most serious offences for the purpose of the Act and include murder, rape and sexual offences committed against a child.
These important reforms respond to a recommendation of the Royal Commission into Institutional Responses to Child Sexual Abuse (the Royal Commission), in which the Royal Commission found that a person convicted of certain serious offences will always pose an unacceptable risk to children.
New requirement for teachers registered with the Victorian Institute of Teaching (VIT)
Teachers and early childhood teachers registered with the VIT continue to be exempt from holding a WWC Check but from 1 September 2019, must notify Working with Children Check Victoria (WWCCV) of any child-related work they do outside of their teaching in a school or early childhood service (regardless of whether it is paid or voluntary work).
If VIT suspends or cancels the registration of a teacher or early childhood teacher, WWCCV may notify the organisations where the teacher engages in child-related work that their teacher exemption from a WWC Check no longer applies.
To notify WWCCV of their child-related work (other than teaching in a school or early childhood service), VIT registered teachers and early childhood teachers must complete the 'Teacher notification' form. This form must be completed before the end of the 2019 school year.
From time to time, there are updates that affect the Working with Children Check, like changes to legislation or fees. Sign up to our mailing list to stay up to date.