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Contact us

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Postal address:

Working with Children Check Unit
Department of Justice and Community Safety
GPO Box 1915
Melbourne VIC 3001


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Customer Support Line:

1300 652 879 (local call charge)

The Customer Support Line operates from 8.30am to 5pm weekdays (excluding public holidays).

Altered hours: Please note altered hours of operation for the dates below:

Monday 24 December - 8.30am to 1pm

Monday 31 December - 8.30am to 1pm


Translating and interpreting service (TIS) icon

Translating and Interpreting Service (TIS):

Call TIS on 13 14 50 and ask them to call the Working with Children Check Customer Support Line.


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Service for those with speech, hearing impairment or deafness (TTY):

Connect to the National Relay Service (NIR) to find the service that meets your needs.  

Call 133 677 for TTY/voice calls or 1300 555 727 for ‘speak and listen’.