If you need to replace a lost, stolen or damaged card,
- register for access to MyCheck
- fill in the online form
- pay the fee with a credit card if you are replacing an Employee card.
Please note the fee is non-refundable. For details, go to Fees.
You have changed your name
If you would like your card in your new name, complete the Change of name form instead of the replacement card form.
Changing the photo on your card
Replacement cards use the current photo of you on file. If this photo is no longer a reasonable likeness, you will need to lodge a new application. Go to Apply for a Check.
Change of sex
You will not be able to change these details online. For details, go to Update your details.
Changing from a Volunteer to an Employee Check