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Requests for information

The Department of Justice and Community Safety may request additional information from you and other sources for the purpose of processing and assessing your application, or assessing your eligibility to retain your card.


Information from you

The department may request additional information from you when:

  • your application form is inaccurate or incomplete
  • your photo does not meet the specified requirements
  • you have failed to provide the correct proof of identity documentation
  • you have a criminal history
  • an adverse professional conduct determination or finding has been made against you.

You will need to respond to the department’s request within a set time. If you fail to respond within the required time, your application will be withdrawn by the department and it will not be assessed.

If you applied for an Employee Working with Children Check and the department withdraws your application, you will not receive a refund. You will need to lodge another application if you wish to have a Check.

All information you provide the department must be true, complete and correct. It is an offence to provide false or misleading information.



Information from other sources

The department also seeks additional information about you from other sources when assessing your application, including:

  • state, territory and federal police forces
  • courts, tribunals and prosecuting authorities
  • authorised screening agencies
  • health treating professionals
  • government agencies
  • professional disciplinary bodies listed in What is checked
  • employers and other organisations.



Other circumstances in which the department can seek information

If you apply to the Victorian Civil and Administrative Tribunal (VCAT) for review of a decision made by the department, the department can request further information from any source it sees fit, for the purpose of assisting VCAT in determining your application.

If the department suspects a person of having committed an offence against the Working with Children Act 2005, the Working with Children Regulations 2016, or Part 5 of the Sex Offenders Registration Act 2004, the department may require any person to provide any information it thinks is necessary to determine its suspicion. If a person fails to provide this information within 28 days of the request without a reasonable excuse, they are liable to a penalty.